Any e-government programme provides e-services as one of the most important means by which the interaction between citizens, businesses and governments takes place. This has brought great opportunities but also raises serious cybersecurity challenges. Information systems security is necessary to mitigate the risks and threats that are faced by the e-government programme and to safeguard the confidentiality, integrity and availability of the available e-services. This study examines how information security is managed and approached within e-government programmes and conducts an interpretative case study at the Ministry of ICT in Jordan in order to do so. By building on the Technical/Formal/Informal (TFI) framework, the study deconstructs information security at these three levels and builds up a customised TFI-informed framework for e-government security, expanding it also to include citizens’ online trust as a key component of cyber-awareness.

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